Updated July 1, 2019
General Data Protection Regulation (GDPR)
Information We Collect
Information You Provide To Us
(“Site”), online and mobile applications (“Apps”) (the Site and Apps collectively referred to as, the “Service”), email, telephone, electronic devices, and other interactive services. In order to help you get the most out of our service, we collect User submitted personally identifiable information (“PII”) when you use the Service. For example we may collect information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments, provide school information for a student, participate in a contest or promotion, participate in interactive features of the Service, connect or communicate with us via third-party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with others users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or Apps or via telephone or email when communicating with a CETV Ai-Ed representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; teacher feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. For tutors, we may collect your Social Security number (SSN) or Federal Employer Identification Number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.
Information We Collect Automatically
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide CETV with permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph, and profile picture. User-generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, CETV cannot ensure the privacy of any PII included in such User-generated content.
When you use the Service, a location feature exists whereby it will automatically collect your geolocation information. In such event, the Service will use and share such location to enable users to determine which users in their network are nearby. CETV may also use location information to provide information and advertising to users. IF YOU WANT TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION, YOU MAY DO SO BY USING THE PRIVACY SETTINGS ON YOUR BROWSER AND/OR ON YOUR DEVICE. FOR MOBILE APP USERS, YOU MAY ALSO UNINSTALL THE APP.
Data Transmission and Storage
CETV uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the CETV network (collectively, the “System.”) Once the information has been collected, we encrypt sensitive data in our database for added security. CETV also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, CETV cannot guarantee the security of PII. By using the Service, you acknowledge and agree that CETV makes no such guarantee and that you use the Service at your own risk.
If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers. If you are a tutor and elect to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our System solely to procure a background check will not be stored on our servers.
Use of Personally Identifiable Information
If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site and up to two reminders. CETV, Inc. stores this information for the sole purpose of sending this one-time email and reminders and tracking the success of our referral program. Your friend may contact us at to request that we remove this information from our database.
This Service is not intended for use by children under 18 years of age without a parent or guardian as the responsible person arranging all details and submitting all information. CETV does not knowingly collect personally identifiable information from children under the age of 18. If you are under the age of 18, please do not provide your contact information or any other personally identifiable information to CETV. If you are the parent or legal guardian of someone under the age of 18 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor, should, of course, take place only in a supervised setting.
Legal Requests and Business Transfers
The personal data collected as part of the use of this website will not be disclosed to third parties or transmitted in any other way. Exceptions to this are transfers of personal data to our data processors, government institutions and authorities, as well as private rights holders on the basis of legal regulations or judicial or regulatory decisions and the transfer to state institutions and authorities in the event of attacks on our legal interests for legal or criminal prosecution purposes. External service providers that we use to operate the website or to perform certain services on our website, process data exclusively on our behalf and are contractually obliged to comply with the applicable statutory provisions on data protection and data security. They are not considered third parties in terms of data protection law.
Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact CETV for additional assistance. firstname.lastname@example.org
CETV may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us. email@example.com
Your California Privacy Rights
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information, disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to CAprivacy@CETV.org.
Users Outside the United States
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install (http://tools.google.com/dlpage/gaoptout?hl=en).
Like many other websites, this website also uses the Google AdWords online advertising program and, as part of that, Google Conversion Tracking to measure which websites our ads work best on. If you do not wish to participate in the tracking process, you can clear or disable the Google Conversion Tracking cookie from your Internet browser under User Preferences by setting your browser to block cookies from the domain “googleadservices.com”. You will not be included in the conversion tracking statistics
Copyright and Trademark Rights
The texts, images, graphics and the layout of this website displayed on this website are subject to copyright. Violations of this will be prosecuted both under civil and criminal law. Reproduction of all or part of this website is only permitted with the prior written consent of CETV. The individual use does not authorize the transfer of content to third parties. Trademarks used on this website are protected and all rights are owned by the respective trademark owners.